Systems and Operations Manager

Tanzania Full-time

Critical Requirement:  Proficiency in English and Swahili 
Location: Masasi, Tanzania
Qualified Tanzanian nationals are strongly encouraged to apply
International candidates must have existing rights to work in Tanzania

About myAgro

myAgro is an award-winning non-profit social enterprise based in West Africa. myAgro has pioneered a mobile savings model that allows farmers to invest their own funds in high-quality seed, fertilizer, and training and increase their harvest and income by 50-100%. myAgro’s North Star is to help 1 million farmers increase their incomes by $1.50 per day by 2025 and lift themselves out of poverty. Learn more from myAgro’s founder here. 

About the System and Operations Manager Role

The Systems and Operations Manager, based in Masasi, will manage many of myAgro’s support functions, including Logistics, IT, Finance and Admin, to support the Tanzania program’s success. This position will set strategy, build processes and systems, and develop a team to help drive myAgro’s growth and impact. The Systems and Operations Manager will need to be comfortable working in a fast-paced environment while also carefully assessing and setting priorities and leading a team of talented local and international staff. The position requires the ability to analyze complex organizational challenges, work within a budget, and build for scale. The Systems and Operations Manager will report to the Country Director of Tanzania.

Responsibilities

Leadership and Management

  • Hire, train, guide and direct managers of the Operations departments, 4 to 5 people directly and 20 to 25 indirectly.
  • Set clear performance criteria and KPIs for managers and their departments
  • Model a service mentality to support the rest of the organization; cultivate that approach in the Operations team
  • Set strategic direction of the Operations team to help drive toward myAgro’s goals; communicate goals and the role of the team in achieving these
  • Support the professional development and retention of the team
  • Work with Finance to set the budget for Operations and assess performance against it; manage department within budget

IT & Mobile Product

  • Manage IT staff to ensure Tanzania field and headquarters staff have technical services and equipment necessary to execute effectively, e.g. internet, computers and cell phones
  • Manage mobile phone applications and technical aspects of mobile money payment system

Logistics & Admin

  • Manage Admin team to ensure Tanzania staff and visitors have services and facilities needed
  • Management of vehicle pool and drivers
  • Assist teams in selecting and negotiating with vendors
  • Manage Logistics team to ensure cost-effective, timely sourcing and delivery of services and products for myAgro staff and farmers
  • Help improve appropriate processes and authority limits for purchases
  • Ensure robust forecasting of timing, cost, and methods for delivery season

Finance

  • Manage Finance team to ensure budgets and expenses are used correctly, re-inforce team management to build strong leaders, improve processes towards more efficiency
  • Ensure team stays compliant with myAgro’s procurement rules and guidelines and ensure donor guidelines are respected.
  • Help the team create more structure within Finance operations in each district (~6 districts)

Required Experience

  • 5+ years of relevant work experience
  • At least 2 years of international, developing country experience in a similar social enterprise or project management role with significant responsibility
  • Demonstrated ability to be a key driver of organizational effectiveness
  • Proven ability to work effectively at all levels of an organization and with a highly diverse, distributed workforce
  • Great communication -written and verbal- and presentation skills in Swahili and English
  • Strong skills in Excel and comfortable working with big datasets
  • Comfort in a fast-paced, startup environment with operations in a developing country
  • Flexibility, a sense of humor, an open mind, and a diligent work ethic
  • Strong leadership and management skills combined with humility
  • Creative and versatile approach to problem-solving; solution-oriented
  • Proven, strong communication skills and ability to work cross culturally

myAgro provides equal employment opportunities to all employees and applicants without regard to race, colour, religion, sexual orientation, marital/parental status, national origin, age, disability, political opinion, social status, veteran status, and genetics. myAgro complies with all applicable federal, provincial and local laws governing nondiscrimination in employment.