Product Associate

Bamako, Mali Full-time

Location: Bamako, Mali
Language Requirement: Fluency in English & French
Application Deadline: 15 January 2018

About myAgro
myAgro is an award-winning non-profit social enterprise based in West Africa. We have pioneered a mobile savings model that allows farmers to invest their own funds in high-quality seed, fertilizer, and agricultural training to increase their harvest and income by 50-100%. Our North Star is to help 1 million farmers increase their incomes by $1.50 per day by 2025 and lift themselves out of poverty. Learn more from myAgro’s founder and CEO here.

About Product Associate role 
The Product Associate position, based in Bamako is a role within myAgro that helps accelerate
myAgro’s ability to scale, reach 100% sustainability and increase its impact.  This role supports the
usage of technology tools by over 200 field staff. You will gain a breadth of experience in designing
and scaling high impact cross functional product programs that work across financial inclusion, agricultural development and mobile technology. You will ensure user feedback becomes an integral part of our product development process and be the link between the field and the remote product team. 

Main Responsibilities

Usability Testing and User Feedback by conducting in-country user testing of

  • High impact mobile apps for field data collection and operations
  • New mobile app features to inform design decisions
  • Prototypes of technology tools we are considering for our field staff to gather feedback for prioritization

Conduct and Coordinate interviews or focus groups with key users to

  • Understand their current usage of technology tools
  • Understand their future technology tool needs
  • Develop field testing processes and procedures myAgro-wide

User Experience and Product Design

  • Conduct field visits to observe app usage and note user errors
  • Collect and analyze quantitative and qualitative data around technology tool usage and user experience
  • Persona creation for key user groups

Data Quality Stewardship

  • Set up a process of monitoring incoming field data to quickly provide feedback of poor data quality to the appropriate teams
  • Conduct field visits to observe users who consistently submit poor quality data
  • Monitor usage data and create a system of KPIs to ensure field teams are constantly using the most up to date version of technology tools

Training and User Support

  • Create user guides and documentation for new technology tools
  • Either train directly on, or support training on new technology tools
  • Work closely with our QA team to ensure technology tools are field ready before roll out

Required Skills & Qualifications

  • English and French (fluent or native level)
  • Developing country experience
  • Self-motivated and passionate about technology for development 
  • Bachelor's degree

Preferred Skills and Competencies

  • Design and/or UX experience
  • Experience working with technology platforms (mobile, salesforce, etc.)
  • Training/teaching experience


  • Compensation is competitive with other early-stage social enterprises in West Africa
  • Flight benefits
  • Comprehensive health insurance
  • Generous vacation plus national holidays
  • Stipend for local language lessons
  • Tons of karmic good – you’ll be directly helping farming families move beyond subsistence farming! 

myAgro provides equal employment opportunities to all employees and applicants without regard to race, colour, religion, sexual orientation, marital/parental status, national origin, age, disability, political opinion, social status, veteran status, and genetics. myAgro complies with all applicable federal, provincial and local laws governing nondiscrimination in employment.


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